Exchange, Return & Refunds
Your purchase is eligible for exchange only if it meets the following conditions:
- An incorrect size or product has been delivered to you i.e. the product does not match the item in the order confirmation email.
- If the product you have received is damaged. In such a case please do photograph this as soon as you have opened the packaging.
Due to our unique designs we only manufacture unique pieces. Unfortunately, because of this there is no return or cancellation policy. Since we put effort into making our designs it is neither feasible nor sustainable for us to provide you with any returns or refunds. We appreciate your understanding regarding the unique product we provide.
If your order meets the above criteria :
- Please make sure to send the following details along with the pictures of the damaged within 24 hours of delivery. If not reported within this time frame, we will not be able to refund or exchange it. All returns and exchanges must be in the original packaging with the original receipt.
- You may contact us via email at email@example.com or Whatsapp us +1 (703) 509-7606 (6 PM to 11 PM) (IST). We will look into the issue and respond to you within 48 working hours.
- A reverse pick-up will be scheduled within the agreed time. Please ensure that the product you return is unused, and original tags/stickers are intact. Please note that international orders are not eligible for returns.
- Refunds shall be credited back to the account from which the payment was made within a maximum period of 15 days
Backordered Handcrafted Sarees:
You can still order the piece, but the piece may not be delivered for another 1-1.5 months. This is because these pieces are made to order. We will not start crafting your piece until after we receive your order- therefore, these pieces are not ready-made. This is to ensure you receive the best possible product, but rest assured that we will try our best to have your piece ready as soon as possible.
(Please note that our sarees are 6.5 meters long. The blouse worn by the models are not included with the sarees. The blouse pieces you will receive are the same color as the sarees, but the design will vary.)